FAQ's

Le Marche has the widest assortment of 18000 SKUs, from basic, everyday grocery like staples and spices to exotic imports from across the globe. Backing this variety is an impeccable focus on delivering quality and the best customer experience every time.

Le Marche currently has 7 stores across Gurugram and New Delhi. Gurugram: South point mall | Good earth Mall | Ardee Mall | DLF GalleriaDelhi: Vasant Vihar | Chattarpur | Kilokri

Le Marche practices contactless delivery & payment for the safety of our customers and delivery executives. All our riders are well equipped with face mask, sanitizers & gloves. We ensure regular sanitization of delivery bags, card machines and delivery vehicle.

We can customise hampers as per your requirement and budget. Our gourmet food baskets/boxes are curated with hand-picked products, filled with colourful filler paper & faux florals before being ribboned and shipped out. You can add a personalized message on a beautifully designed gift tag for your loved ones.

Yes, we can deliver gift hamper pan India. The delivery charges would be levied as per actuals charged by our delivery partners

Yes, any hamper you choose can be personalized as per your requirements.

Yes, we have discount slabs which can help you save more on your purchase. Please reach out to us for details of the same.

You can write to us on gifting@marcheretail.com

If the store distance from your place is farther away from the serviceable area of that particular store, it wouldn’t show up. However, you can still go ahead and place the order from the displayed store(s). We will ensure that the order gets delivered to you at the earliest.

There is no minimum order value for the customers staying within 10 kms from our stores. However, for customers staying far away there is a minimum order value of Rs.500.

If you stay within 10 kms distance from any of our stores in Delhi NCR, then you can expect to receive your order within 2 hours after order confirmation (if you place the order before 6pm, else next day). For the customers who stay beyond 10kms from us, we will deliver to you within 4 hours of order confirmation (if you place the order before 4pm, else next day).

Yes, Le Marche delivers across India. We offer free home delivery within the 10 km radius of Le Marches Stores. Beyond 10 km within Delhi NCR, the company charges Rs.99/- for bill value of Rs. 500-2000. The delivery charges are waived off for an order value above Rs.2000. For orders from customers outside of Delhi NCR, 10% of the cart value would be charged as the delivery charges..

Yes, while placing the order you can choose ‘order pickup’ as an option. Once the order status is changed to ‘ready for pick up’, you can pick it up from the respective store as per your convenience. Please check store operational hours before planning your visit.

It will be difficult for us to make any changes once the order is placed.

In an unlikely scenario of product damage/ stock out. there may be an instance where the store manager may have to modify the order. The customer will be informed about any changes before order fulfilment.

You will have an option to cancel the order at your end only before the order is packed/ out for delivery. Once the order is out for delivery it cannot be cancelled.

You can check the updated order status anytime in the ‘My Orders’ section of the app/ website.

Yes, you can also place the order by calling up on the home-delivery numbers. For the numbers, please refer to the link - https://www.lemarcheretail.com/store-locator. However, we would recommend to place the orders using our newly launched Mobile App, Ecommerce Website or the Whatsapp Bot for even better experience and online offers. We are waiting to offer you the all the new Le Marche Experience – come savour it!

You can share details by calling up on the home-delivery numbers, please refer to the link - https://www.lemarcheretail.com/store-locator. Once we identify the error, we would like to express our sincere gratitude with a gift card.

You can share details by calling up on the home-delivery numbers, please refer to the link - https://www.lemarcheretail.com/store-locator. After product verification from our end, we will either offer replacement or we can issue a credit note as per your convenience.

You can select from the below payment options: Online Payment ( Credit / Debit Card, UPI, Wallets) Cash on delivery.

In such cases, we would request that you get in touch with your service bank or digital payment partner directly.

You cannot change the store after the order is placed.

You can change the delivery address only before the order is dispatched, by getting in touch with us on the respective store home-delivery numbers. For the numbers, please refer to the link - https://www.lemarcheretail.com/store-locator. However, once the order is out for delivery – delivery address cannot be changed.

You can email us at customersupport@marcheretail.com & we will revert back in 2 working days.

Due to Covid – 19 pandemic, we are not offering any return/exchange till further notice.